Ashley C. Stowe, PhD I have seen it many times. A leader steps up at an All-Hands meeting to set the course for his organization. He speaks passionately about what is required of his employees and how important the work to be done is. Meanwhile, looking back at this leader are a group of employees who glaze over at his commentary, building with disgust as they overlay their own struggles, the minimal raises, and benefit changes knowing that their leader certainly would not be nearly as impacted as they were. Each of their employees think they have a better way to move forward. Less often, a leader walks up to the same spot and inspires the same employees to follow him. So what is the difference? Was one leader a passionate orator or a militant taskmaster? No. The successful leader simply engendered a work environment whereby employees understood the purpose and direction of the company and felt that this leader valued each of them...